Manager - Customer Success

Cordance is seeking a Manager for their Customer Success team, a role that emphasizes leadership and team development. The primary responsibility involves building and guiding a high-performing team focused on customer retention, expansion, and overall success. The CS Manager will actively engage in daily operations, including account reviews, coaching sessions, and managing renewal processes, ensuring they are closely connected to the team's activities. Candidates should possess a strong background in customer success execution and demonstrate a commitment to developing others while implementing scalable systems. The role requires a commercially aware individual who can hold the team accountable for performance. Cordance operates remotely, allowing flexibility in work arrangements. This position is ideal for someone passionate about fostering talent and driving team success within a B2B SaaS environment.