Customer Support Agent (Remote)

This remote position involves handling customer inquiries via live chat and email, requiring agents to resolve issues with a prompt and empathetic approach. The role includes performing initial investigations on reported problems, keeping current with product features and offers, and escalating complex cases to the appropriate internal departments. Candidates must demonstrate strong written and verbal English skills, along with solid computer literacy and adept typing abilities. The job requires the capacity to multitask effectively within a fast-paced environment. Applicants need at least two years of prior experience in online customer support to be considered for this role. The working arrangement is fully remote, following a schedule of four consecutive working days followed by four days off. Employees choose between two fixed shift options: either 10:00 to 22:00 or 22:00 to 10:00 Cyprus local time. This opportunity suits individuals who thrive in a dynamic, tech-focused team environment and possess excellent communication skills. The employer is a Cyprus-based B2B service provider established in 2018, focusing on IT and customer services for global businesses. The position is full-time, offering a structured routine that balances intensive work periods with extended rest days.