Service Desk Analyst, Level 1

CREO is seeking a Level 1 Service Desk Analyst to provide first-level support for clients in the Life Sciences sector. The role involves handling incoming support requests through phone, chat, and email, as well as creating and managing tickets in the ticketing system. Daily tasks include troubleshooting standard operating system issues and assisting with applications such as Microsoft 365, SharePoint, and various web browsers. Candidates should have 1-2 years of experience in a support role, a Bachelor's degree, and strong customer service skills. Excellent verbal and written communication abilities are essential, along with the capacity to work both independently and collaboratively. Familiarity with Microsoft 365 is required, and experience in the Life Sciences or Healthcare fields is preferred. Additional qualifications like A+ or Network+ certifications and Mac OS support experience are advantageous. This position is well-suited for individuals who are articulate, adaptable in their communication style, and maintain a positive attitude in client interactions. The specific employment type and working arrangement are not mentioned in the advert.