Customer Strategy Director

Cresta is seeking a Customer Strategy Director to join their remote team, focusing on enhancing customer experiences through AI. In this senior role, the individual will work closely with Cresta's largest strategic accounts, engaging with C-suite executives to demonstrate the tangible benefits of AI in customer interactions. The position requires a strong ability to build trust and accountability, ensuring measurable outcomes for clients. Collaboration with Sales, Professional Services, and Customer Success teams is essential, as is serving as a thought leader within the organization. The role involves regular travel to customer sites, primarily within the Eastern time zone, with a preference for candidates located in the East or Central US. While the advert does not specify required qualifications or years of experience, it emphasizes the need for a strategic mindset and operational expertise in AI and contact center transformation. This position is ideal for someone who thrives in high-impact environments and is passionate about driving innovation in customer experience.