Product Manager, Agent

Customer.io is seeking a Product Manager to enhance the customer experience during their initial weeks with the platform. This role involves collaborating with the Senior Product Manager on the self-serve team, focusing on improving the product experience for users of their agent. Daily responsibilities include identifying and resolving customer friction points through data analysis, experimentation, and insights, as well as defining success metrics related to activation, retention, and monetization. The position requires strong communication skills to convey priorities and progress across teams and leadership. Candidates should have at least three years of experience in product management. The role is fully remote, making it suitable for individuals who thrive in a flexible work environment. The ideal candidate will possess a customer-centric mindset, a willingness to experiment, and the ability to communicate complex ideas clearly. This position is well-suited for those who can take ownership of their work while knowing when to seek assistance.