Senior Product Manager, Workflows

Customer.io is seeking a Senior Product Manager to focus on Workflows, working remotely. In this role, you will collaborate with a team of product managers, designers, and engineers to develop products that address customer needs. Daily tasks include identifying and validating customer problems through user research and analytics, as well as utilizing AI tools for discovery. You will also be responsible for leading cross-functional planning, aligning stakeholders on product goals, and driving feature strategy based on customer impact and market opportunities. The position requires strong communication skills to drive alignment and perform market research effectively. Candidates should have experience in synthesizing qualitative and quantitative data to create customer-focused roadmaps. This role is ideal for individuals who thrive in a collaborative environment and can break down complex projects into manageable releases. Customer.io is headquartered in Hidalgo del Parral, Chihuahua, Mexico, and serves a diverse range of clients, from startups to established brands.