Clinical Support Expert (Germany)

This full-time position involves resolving intricate clinical inquiries and managing time-sensitive escalations from various internal teams. The role requires advising dental professionals on complex practice-level issues through booked calls, phone, live chat, video, and email. You will act as the primary point of contact for inbound clinical support tickets, offering guidance on treatment planning and serving as the clinical voice for German doctors. Additionally, you will coordinate with labs to translate clinical feedback into actionable outcomes and may support other EU customers during peak periods. The job demands deep technical knowledge to coach team members and ensure operational excellence across the organization. While the advert does not specify particular software tools or formal qualifications, it emphasizes the need for expert precision and clinical accuracy in handling difficult cases. No specific language requirements are explicitly stated beyond the focus on supporting the German market. The working arrangement is remote, based in Berlin, allowing for flexibility while serving the German region. This role suits a high-level clinical authority who can drive quality improvements and handle complex cases with confidence.