Case Resolution Engineer

Elation Health is seeking a Case Resolution Engineer to enhance the quality of care for physicians and patients using their cloud-based clinical platform. The role involves addressing customer issues by tracing them back to the underlying product code, implementing immediate fixes, and collaborating with senior engineers on more complex cases. Candidates should possess problem-solving skills and a strong inclination towards automation, whether through formal engineering education or hands-on experience in support roles. The position emphasizes empathy and judgment, focusing on improving AI-driven solutions and influencing product development based on observed patterns. This role is designed for individuals who enjoy both technical challenges and customer interaction, making it suitable for recent graduates or those with a knack for engineering tasks. The position is fully remote, allowing for flexibility in work arrangements. Elation Health values curiosity and creativity over strict adherence to processes, encouraging applicants who are eager to reshape the conditions under which customer cases arise.