Analyst

Position: Functional Data Support Specialist Working Location: Bangalore - India Work Mode: Hybrid model Shift timings: 8.00 AM to 5.00 PM OR 12.00 PM to 9.00 PM IST. SUMMARY OF POSITION AND OBJECTIVES: Functional Support & Business Advisory Provide Level 2 functional support for eBIS, LabPM and reporting solutions. Analyze issues, perform root-cause investigations, and coordinate with technical teams when required. Advise business teams on local configuration setup, maintenance, and best practices. Support user adoption and promote data quality and process compliance. Change & Configuration Management Assess, coordinate, and support the implementation of functional changes. Ensure local configurations remain aligned with global standards and business requirements. Act as a liaison between business stakeholders, Product teams, and technical teams. Functional Validation & Release Readiness Plan and execute functional testing for projects, deployments, and releases. Perform regression, data validation, and post-release sanity testing. Drive continuous improvement initiatives to strengthen, standardize, and automate testing activities. Knowledge Management & User Enablement Deliver user training and support onboarding activities. Create, maintain, and continuously improve functional documentation, training materials, and knowledge articles. Promote knowledge sharing and user self-sufficiency across the organization. Technical Skills required: SQL (query writing, data analysis and troubleshooting) Data validation, reconciliation and root-cause analysis Understanding of relational databases and data models Functional testing and test case management Ticketing and service management tools (e.g. ServiceNow, Jira) Ability to translate business requirements into functional specifications and vice versa Nice to have: Laboratory Information Management Systems (LIMS) knowledge Laboratory processes knowledge Experience with reporting and BI tools (Power BI or equivalent) ETL / Data integration concepts Azure DevOps or similar ALM tools Understanding of Master Data Management and Data Governance principles Methodology & Collaboration Skills Experience working in Agile environments and cross-functional teams. Strong communication and stakeholder management skills, with the ability to collaborate effectively with business, laboratory, infrastructure, and development teams. Analytical, solution-oriented, problem solving and proactive mindset. Self-motivated, adaptable, and able to work in a complex international environment. Fluent in English with strong verbal and written communication skills. EXPERIENCE REQUIRED: Minimum 4-5 years’ experience as functional analyst / business analyst / data analyst PREFERED CANDIDATES: The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. Good communication and interpersonal skills to interact with team in Europe BE Computer Science/MCA or any other Bachelor’s degree with the right experience