Customer Service Agent

Scope of Position: To support the Distribution Manager by ensuring safe, compliant, and efficient warehouse operations—overseeing all shipment handling activities to meet regulatory requirements and service cut‑offs—while delivering reliable, high‑quality service that meets customer and business commitments. Major Duties and Responsibilities: Daily process and input of all customer orders Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests Trace orders as required and notifies customers of any activity concerning their order. Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner. Report customer feedback to management, including any signs of customer dissatisfaction. Contribute to maintain strong relationships with vendors (trucking companies, and others). Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. Meet KPI standards, as per the company’s procedures Ensure smooth and timely freight process flow Understand department process flow, and looking for best practices to improve operational efficiency and productivity Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Oversees all paperwork associated with orders and maintain the corresponding files Attend training classes when required and meet company standards of 52 hours training per year per employee. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Maintain the level of appearance of the warehouse expected by the Expeditors culture Check for and verify all documentation while completing required processes accurately and efficiently Unload and load cargo in a safely, accurately and efficiently Arrange for the transfer of cargo using radio, telephone and computer communication Responsible for updating and entering event codes when necessary When instructed, responsible for conducting cycle counts, physical inventories and the overall accuracy of the inventory stored within the facility. Knowledge: Expeditors company policies and procedures. Expeditors products and services Skills: Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Good Microsoft Office skills Fluent in operational English, both oral and written Behaviors: Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary Meet company standards of 52 hours training per year ***LOCAL APPLICANTS ONLY** * Education (preferred level) high school degree 2 years related experience and/or training; or equivalent combination of education and experience. Previous experience in inventory control and/or distribution operations Required Qualifications Technical Skills Strong understanding of software development principles. Experience with automation platforms such as Power Automate. Experience with Microsoft Copilot and M365 technologies. Familiarity with data structures, APIs, integrations, and system architecture. Basic understanding of AI, machine learning, LLMs, and prompt engineering. Ability to troubleshoot technical issues independently. Business Skills Strong analytical and problem-solving abilities. Ability to understand complex operational processes. Experience translating business requirements into technical solutions. Excellent communication and stakeholder management skills. Preferred Qualifications Experience developing automations, applications, or digital solutions. Experience leading cross-functional projects. Experience working in operations, logistics, finance, or enterprise shared services environments. Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies. Expected Hourly Range: $22.00 – $30.00 Expeditors offers excellent benefits: Paid Vacation (first year prorated based off month of hire then eligible for 15 days) Holidays (10) Flexible Days (2) Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) 401(k) Retirement Savings Plan with employer match Employee Stock Purchase Plan (ESPP) Medical, Prescription Drug, Dental & Vision Coverage Health Savings Account (HSA) Life and Disability Insurance Paid Parental Leave (additional eligibility criteria) Dependent Care Flexible Spending Account (DC FSA) Commuter Benefit Employee Assistance Program (EAP) Learning & Development Program Educational Assistance and Reimbursement All your information will be kept confidential according to EEO Guidelines. May be eligible for bonus following first year of continuous employment in position.