Customer Service Associate

Fresh Prints, a custom apparel startup based in New York, is seeking a Customer Service Associate to support its supply-chain and logistics team. This remote position involves responding to customer inquiries through various channels, including email, chat, text, and phone. The role emphasizes resolving client issues efficiently while adhering to company policies and maintaining high service standards. Candidates should have at least 1.5 years of experience in customer support or a similar client-facing role. Strong attention to detail and the ability to work in a fast-paced, metrics-driven environment are essential. The associate will be responsible for documenting interactions accurately and ensuring proper follow-up on customer conversations. Collaboration with cross-functional teams is also a key aspect of the job. This position is ideal for individuals who prioritize customer satisfaction and are committed to meeting performance metrics.