Customer Support Associate

Fresh Prints is seeking a Customer Support Associate to work remotely from the Philippines. In this role, you will assist SeatGeek customers through various communication channels, including phone, email, and live chat. Your daily tasks will involve addressing inquiries related to ticket purchases, account access, and event changes, while also resolving any issues that may arise. Strong communication skills are essential, as you will need to convey information clearly and empathetically, especially in urgent situations. You will be responsible for documenting customer interactions and identifying cases that require further support. The position requires adherence to customer satisfaction and quality standards, along with participation in regular training and team meetings. This role is ideal for individuals who enjoy problem-solving and creating positive experiences in a dynamic environment. The working hours are from 8 AM to 5 PM EST, five days a week, with two consecutive days off.