Senior Technical Program Manager, AI Outcome Engineering

Google is seeking a Senior Technical Program Manager for its Cloud AI division in Singapore. In this role, you will manage the technical aspects of customer issues, including bugs and product defects, specifically within Generative AI workloads and platform services. Your day-to-day responsibilities will involve establishing standardized processes for issue intake, conducting technical triage, and ensuring product engineering teams are accountable for resolving issues and providing estimated timelines. You will also lead operational reviews and report on progress to executives, aiming to enhance customer satisfaction. The position requires strong collaboration skills, as you will act as a key liaison between customer-facing teams and engineering departments. You will work closely with software engineers, product managers, and infrastructure leads to facilitate rapid problem resolution. While the advert does not specify required qualifications or experience, it emphasizes the importance of technical expertise and the ability to drive customer success. The role is suited for individuals who thrive in a collaborative environment and are eager to contribute to the advancement of AI technologies. The employment type is not stated.