Customer Service Project/Program Manager for Video Shorts

HP is looking for a Customer Service Project/Program Manager to oversee the creation and delivery of short-form video content aimed at enhancing customer support for HP products. The primary focus will be on managing YouTube Shorts, with responsibilities including strategy development, content planning, and vendor management. The role involves identifying trending topics and customer inquiries to drive engagement and subscriber growth. The successful candidate will need to communicate effectively with stakeholders and maintain a prioritized roadmap for content opportunities based on customer needs and business goals. Skills in project management, content creation, and analytics are essential, along with a proactive approach to innovation and continuous learning. While the advert does not specify the required experience or qualifications, it emphasizes the importance of a growth mindset and the ability to adapt to new tools and technologies. The working arrangement is not detailed, leaving it unclear whether the position is remote, hybrid, or office-based. This role is suitable for individuals who are customer-focused and eager to drive engagement through creative video content.