Community Service Rep

RESPONSIBILITIES • Deliver high-quality service via our email support platform, and very soon our phone support platform • Be a passionate advocate for riders and drivers while answering any questions that come your way • Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences • Build loyalty among new users and get our early adopters to fall in love with Uber all over again • Triage issues and escalate them when necessary • Solid writing skills • Strong verbal communication skills • Passion for helping others and creating rider and driver support experiences that wow users • Ability to troubleshoot problems to find speedy resolutions • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries PREFERRED QUALIFICATIONS • College degree • Support experience in a high-volume environment • Familiarity with Zendesk is a plus, but not required • You’re an Uber evangelist--you care about the product and getting others excited to ride