Administrative Assistant

The Business (Administrative Assistant) is responsible for administrative activities related to assigned clients. Work closely with Sales Team Leader and other support personnel. Main responsibilities include claims, deductions, and promotion forms management; assists with performing administrative activities, and facilitates problem resolution by maintaining communication and serving as a liaison to the Sales Team, customer service personnel, and other support staff. Job Responsibilities: •Responds to telephone inquiries and complaints using standard scripts and procedures. •Gathers information, researches/resolves inquiries and logs customer calls. •Communicates appropriate options for resolution in a timely manner. •Informs customers about services available and assesses customer needs. •Provides functional guidance, training, support and assistance to lower level staff. •Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems. •Prepares standard reports to track workload, response time and quality of input. •Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. •All other duties as assigned. High School Diploma or GED equivalent Ability to work 35-40 hours per week Experience effectively implementing change and demonstrated results in execution Prior Leadership experience leading, developing and selecting teams in customer service Availability to work all shifts, weekends, and holidays based on business needs All your information will be kept confidential according to EEO guidelines.