Back Office Key Account Manager

Role Overview Manage and maintain relationships with key clients by acting as the primary back-office point of contact. Ensure timely response to client requests, clear communication, and delivery of services in line with agreed timelines and quality standards. Key Responsibilities Client Relationship & Customer Service • Serve as the main point of contact for back-office clients, handling inquiries via email and phone in a timely and professional manner. • Provide clients with clear service plans, timelines, and documentation requirements. • Deliver regular updates on service progress and proactively communicate any delays or issues. • Ensure clients are well-informed to support effective decision-making and stakeholder communication. Administrative & Financial Support • Draft and support preparation of professional correspondence, including contracts, agreements, and official letters. • Support financial and commercial activities such as proposal preparation, cost modeling, invoice request forms, and PO processing. • Manage client and vendor registrations and follow up on outstanding and aged receivables. • Maintain accurate and up-to-date records across task management and client tracking systems. • Assist in preparing operational and performance reports for senior management. Back Office & Compliance Operations • Support delivery of back-office services in accordance with agreed quality standards and timelines. • Coordinate renewal of licenses and registrations with relevant authorities. • Support ongoing compliance with Saudi Labor Law and related regulations. • Assist with immigration, employee mobility, and management of key government portals (e.g., HRSD, GOSI, Muqeem, QIWA). • Support issuance and attestation of employee-related documentation, including visas, Iqamas, and official letters. Collaboration & Cross-Functional Support • Participate in team and project meetings as required. • Collaborate with HR, GRO, and Finance teams on documentation, invoicing, reconciliations, and overdue collections. • Work closely with internal business units to support service delivery and internal referrals. • Fluent in English and Arabic (written and spoken). • Strong analytical, research, and problem-solving skills. • Proficient in MS Outlook, Word, and Excel. • Excellent communication, interpersonal, and customer service skills. • Highly organized, detail-oriented, and process-driven. • Motivated, trustworthy, and effective team player. Experience • Experience in Corporate Services, Government, Consultancy, or Professional Services environments is preferred. • Proven administrative and stakeholder management experience. • Exposure to international business environments is an advantage. • Fast learner with the ability to adapt to new responsibilities.