Operations Manager

We're looking for a highly organized and detail-oriented Operations Manager to join our team in Damman, United Kingdom. In this pivotal role, you will oversee the day-to-day operations of our organization, ensuring seamless execution of processes, exceptional customer experiences, and optimal team performance. This is a hands-on position that requires a strategic thinker who can balance operational excellence with people leadership while maintaining transparency and fostering a collaborative work environment. **Daily Operational Management:** Oversee daily opening and closing procedures, ensuring all systems and facilities are ready for operation Manage staff scheduling, attendance tracking, and shift coordination while handling call-ins, absences, and last-minute adjustments Train, supervise, and support team members to maintain high performance standards and professional behavior Conduct regular safety and security checks to ensure a secure and compliant work environment Handle incident management, including addressing concerns, resolving complaints, and managing emergencies with composure and decisiveness **Inventory and Vendor Management:** Oversee inventory management across all operational areas, ensuring optimal stock levels and minimal wastage Coordinate with suppliers for ordering, deliveries, and invoice follow-up to ensure timely replenishment and quality control Perform quality checks on received goods and maintain accurate documentation for payment processing Manage petty cash and expense logging with meticulous attention to detail **Administrative and Compliance:** Coordinate with external accounting and service providers for bookkeeping, compliance filings, and audit preparation Analyze operational metrics and key performance indicators (KPIs) to identify trends and opportunities for improvement Develop and implement process improvements to enhance efficiency and reduce operational costs Maintain transparent communication with internal teams and external stakeholders regarding operational status and challenges **Strategic Operations:** Identify and mitigate operational risks while ensuring adherence to organizational policies and regulatory requirements Lead continuous improvement initiatives and implement best practices across all operational areas Prepare detailed reports and presentations on operational performance for senior management Foster a supportive and inclusive team culture that encourages collaboration and professional development **Required Qualifications:** Proven experience in operations management within hospitality, retail, entertainment, or similar customer-facing environments Strong people management and team leadership skills with the ability to motivate and develop staff Excellent organizational and time management abilities with demonstrated attention to detail Strong problem-solving skills and a solutions-driven approach to operational challenges Proficiency in analyzing data and tracking performance metrics to drive decision-making Excellent communication skills in English, both written and verbal Demonstrated ability to remain calm under pressure and adapt to changing circumstances Willingness to work flexible hours, including weekends, holidays, and peak operational periods Onsite presence and availability as required for the role **Preferred Qualifications:** Experience coordinating with government platforms, regulatory bodies, and external service providers Financial acumen and experience with budget management and cost control Proficiency with point-of-sale (POS) systems and operational management software Project management experience and familiarity with process improvement methodologies Background in vendor and supplier relationship management Experience in risk management and compliance within a regulated environment Certification in operations management or related field Multilingual capabilities