Senior Consultant, PLM & Alfresco AMS

The Senior Consultant – PLM & Alfresco AMS will be responsible for providing application support, incident and problem resolution, workflow management, and continuous improvement for Teamcenter PLM and CAD systems . This role ensures stable operations, SLA adherence, and seamless coordination with business, platform, and development teams, with a strong focus on production support and user satisfaction. Key Responsibilities Application Support & Operations Act as the primary point of contact for business users for PLM-related operational issues Provide L2 support for Teamcenter PLM in production and non-production environments Handle incidents, service requests, and problem tickets within defined SLA/TAT Communicate clearly regarding incident status, risks, and resolution timelines Workflow & Process Management Support and troubleshoot ECN, MCN, Release, and Change workflows Validate ECN report generation (PDF/Word) and ensure data consistency Assist users in correct process adoption and workflow execution Identify process gaps and propose continuous improvement initiatives Problem Management & RCA Perform root cause analysis (RCA) for recurring issues Implement or support permanent fixes through problem management processes Track and report ticket trends, aging, and recurring issues Integration & Technical Support Support integration of Teamcenter with CAD tools and enterprise systems Troubleshoot: Data transfer and status stamping Workflow-related integration issues Dataset validation and dispatcher processes Monitor and resolve PDF generation and system performance issues Analyze and improve NX performance bottlenecks Collaboration & Reporting Work effectively with globally distributed teams Provide regular updates and reports to management Ensure adherence to ISO 14001 & 45001 standards awareness The role is based in our office in SP Infocity, Pune – but it goes without saying that the remote & hybrid working is a part of our modern ways of working. Required Qualifications & Skills Bachelor’s or Master’s degree in Mechanical Engineering, IT, or related field 6–8 years of experience in PLM application support Required Skills Strong hands-on experience with Teamcenter PLM Proven experience in L2 production support Experience with: NX and AutoCAD (Mandatory) PLM workflows (ECN, MCN, Change Management) Solid understanding of: Incident & problem management process Root cause analysis techniques SLA-driven support environments Good to Have Experience with SolidWorks or Inventor Exposure to system integrations and data workflows Knowledge of Alfresco AMS Soft Skills Strong communication and stakeholder management skills Excellent analytical and problem-solving abilities Ability to work in cross-functional and global teams Proactive and customer-focused mindset Bachelor’s or Master’s degree in Mechanical Engineering, IT, or related field 6–8 years of experience in PLM application support What We Offer Opportunity to gain exposure to world-class IT Service Delivery practices Competitive salary aligned with industry standards Healthy work-life balance with a supportive work culture A dynamic and innovative work environment that encourages continuous learning Collaboration with a highly skilled and experienced IT Service Delivery team Opportunity to work with a leading crane manufacturing company leveraging advanced technology and engineering excellence Want to learn more about Konecranes and what your future colleagues have to say? Interested? Do you have what it takes, and do you see yourself joining our community and taking a key role in our Senior Consultant – PLM & Alfresco AMS ? If yes, please submit your application with CV as soon as possible, latest by 13.11.2026 via Apply link below. Konecranes moves what matters . We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.