Order Processing Tech Support Specialist 6-Month Fixed-Term Contract

LevelUp is seeking an Order Processing Tech Support Specialist for a six-month fixed-term contract, with the position being fully remote. In this role, the specialist will be the primary contact for the sales team, addressing issues related to order processing in Salesforce. Daily tasks include troubleshooting order problems, identifying errors or misconfigurations, and providing guidance to users on resolving these issues. The ideal candidate should have hands-on experience with Salesforce Sales Cloud, particularly in managing opportunities, accounts, quotes, and orders. A background in technical customer support for 2-3 years is required, along with strong problem-solving abilities and effective communication skills. The role is suited for individuals who enjoy resolving technical challenges and can document solutions for future reference. Proficiency in written communication is essential, as interactions will occur via platforms like Slack and Zendesk. This position is designed for someone who takes pride in supporting a sales team and ensuring smooth order processing.