Lead Machine Learning Scientist, Customer Operations

Monzo is seeking a Lead Machine Learning Scientist for its Customer Operations team, focusing on enhancing customer service through advanced machine learning techniques. The role involves developing a human-in-the-loop system that integrates automation with the efforts of customer support representatives, known as COps. Daily tasks will include utilizing state-of-the-art machine learning methods, such as large language models and autonomous agents, to analyze and resolve customer issues efficiently. The position requires collaboration with a diverse team, including data scientists, engineers, product managers, and user researchers, to ensure seamless integration of machine learning solutions into product squads. While the advert does not specify required qualifications or years of experience, it emphasizes the need for strong expertise in machine learning. The role is fully remote, making it suitable for candidates who thrive in a flexible work environment. This position is ideal for individuals passionate about transforming customer experiences and solving complex problems through innovative technology.