CRM Automation Manager

This full-time position with Neo Group is based entirely in a remote setting. The core responsibility involves designing and refining automated communication pathways that span the complete customer journey. You will manage interactions across multiple digital platforms, specifically email, push notifications, SMS, and in-app messages, to ensure content is both relevant and timely. A significant part of the role focuses on leveraging data to enhance business outcomes. You are expected to utilize A/B testing, campaign analytics, and customer behavior insights to boost conversion rates and improve retention. These analytical efforts also aim to uncover new growth opportunities and inspire fresh concepts for automated CRM workflows. The advert does not specify any particular software tools, required qualifications, or minimum years of experience for this role. It also does not mention any specific language requirements for candidates. The working arrangement is strictly remote, with no indication of office attendance or hybrid options. This opportunity is suitable for professionals who enjoy combining creative communication strategies with data-driven analysis to optimize customer engagement. The role requires a focus on building efficient automated flows that support long-term customer relationships.