Senior Customer Support Engineer

NetBox Labs is seeking a Senior Customer Support Engineer to provide technical support and guidance to customers using their products. In this role, you will engage deeply with clients to understand their network management needs and help them leverage NetBox effectively. Daily tasks include participating in architecture reviews, assisting with complex planning, and managing technical issues from start to finish. You will also be responsible for diagnosing and resolving problems related to installation, configuration, and upgrades, while ensuring customer satisfaction by meeting service level agreements. The position requires strong technical skills and the ability to build relationships with network engineers, making it ideal for someone who thrives in a collaborative environment. The role is fully remote, allowing for flexibility in your working arrangement. While the advert does not specify required qualifications or experience, it emphasizes the importance of being a trusted partner to customers. Strong communication skills are essential for translating customer needs into actionable insights for the product team.