Tier 2 - Support Specialist

Odaseva provides enterprise data management and security solutions that help organizations exercise sovereignty over their critical data. Companies representing 10% of global market capitalization trust Odaseva, including Schneider Electric, Volkswagen and Robert Half. Its Excalibur Data Platform enables customers to protect, secure, move, and use data and code independently of application vendors. The platform supports complex and high-volume use cases, including backup, archiving, zero-copy, BCDR & High Availability, data federation, and semantic AI orchestration. Customer-controlled end-to-end encryption raises the bar for enterprise security. With 11 patents, Odaseva manages 50 trillion records and supports 100 million users. Your Role: We’re seeking a Tier 2 Support Specialist to join our Super Awesome Support team. As a Tier 2 Support Specialist, you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience. You will have the opportunity to work in an exciting ecosystem. If you want to become another important member of a fast growing team of experts, this is the job for you.