Customer Success Manager

OpenRouter is seeking a Customer Success Manager to work remotely, although candidates must be located in the San Francisco Bay Area. In this role, you will manage a portfolio of rapidly growing enterprise accounts, focusing on driving product adoption and delivering measurable outcomes. Daily tasks will involve developing strategies tailored to customer needs, engaging in commercial discussions to expand usage, and translating complex technical concepts into actionable insights for clients. You will also be responsible for defining success criteria and tracking ROI metrics to ensure that OpenRouter remains integral to customers' AI strategies. The position requires a blend of strategic thinking and technical acumen, as you will frequently shift between high-level presentations and detailed technical documentation. Ideal candidates should possess strong communication skills and a background in customer success or account management, particularly in technology or AI sectors. This role is well-suited for individuals who thrive in dynamic environments and enjoy fostering relationships with clients to drive growth.