Customer Success Manager

Q10 is seeking a Customer Success Manager to enhance client relationships and improve customer experiences within a SaaS environment. The role involves maximizing client value from the platform by anticipating needs, providing strategic support, and promoting effective solution adoption. Daily responsibilities include analyzing data to enhance customer experiences, conducting personalized training sessions for key users, and offering ongoing support to ensure exceptional user experiences. The position also requires negotiating contract renewals and identifying upselling and cross-selling opportunities based on a deep understanding of client businesses. Candidates should have at least one year of experience in customer service, sales, or account management, preferably in a SaaS context. Basic knowledge of customer satisfaction metrics such as NPS and CSAT is essential, along with strong verbal and written communication skills. A positive attitude, empathy, and a customer-centric approach are crucial for success in this role. This position is fully on-site in Medellín, Colombia, and operates Monday through Friday from 8:00 AM to 5:00 PM.