Field Service Technician

About the Role Recycleye is looking for a Field Service Technician to join our small, hands-on support team. You'll be on the ground diagnosing and resolving hardware and software issues on our AI-powered sorting systems, deployed in live operational environments at waste management facilities across the UK and Europe. This is an entry-level, travel-intensive role, ideal for someone with a technical foundation who wants to build deep, practical experience with robotics, computer vision, and industrial systems in the field. What You'll Do Diagnose and resolve complex hardware and software issues on live, operational systems in waste management facilities Communicate clearly and calmly with customers and internal teams during high-pressure incidents, providing structured updates from initial diagnosis through resolution Perform root cause analysis on recurring or novel faults and feed findings back to engineering Carry out routine maintenance, installations, and system checks Work independently on-site while staying closely coordinated with the wider support and engineering teams Travel extensively (approx. 75%) to customer sites across the UK and Europe Skills & Experience Comfortable working independently as well as part of a team Strong analytical and critical reasoning skills; able to interpret data and diagnostic information to identify issues High attention to detail and accuracy in troubleshooting and reporting Customer service mindset — able to represent Recycleye professionally on-site Root cause analysis skills; Six Sigma exposure a plus Software/network debugging skills Additional languages a plus, not required (useful given European travel) Personal Attributes Accurate and detail-oriented Collaborative and personable Hardworking, with a strong sense of initiative Calm and effective under pressure Genuine customer service mentality Qualifications UK driving license preferred Engineering degree, HNC, or equivalent higher-level apprenticeship Additional Details Based in the UK; must be willing and able to travel approximately 75% of the time across the UK and Europe Must hold or be able to obtain a valid passport with no restrictions on travel within Europe Comfortable working independently, often on remote or unaccompanied site visits Willingness to work in waste management/recycling facility environments Future shift rotation possible to support 24/7 coverage as the team grows