Technical Support Specialist Tier I

Schneider Downs is seeking a Technical Support Specialist Tier I to provide helpdesk support and exceptional customer service to network users. Daily responsibilities include troubleshooting issues related to end-user computing devices, firm-specific software, and productivity applications. The role involves managing workload through IT Service Management software, ensuring proper documentation of incidents, service requests, and problems. The position reports to the Technical Operations Manager and collaborates with the Technical Support Supervisor Tier II. While the advert does not specify required qualifications or experience, it emphasizes the importance of problem-solving skills and a friendly approach to user interactions. Schneider Downs promotes a hybrid work model, allowing employees to work both from home and in the office, supporting a healthy work-life balance. This role is ideal for individuals who are motivated to grow their careers in a supportive environment focused on professional development and mentorship.