IT Support Specialist

Sierra is seeking an IT Support Specialist to join their New York office on a contractor basis. In this role, you will be responsible for managing day-to-day IT operations, serving as the primary contact for employees facing technical issues. Your tasks will include troubleshooting macOS systems, providing application support, and ensuring network connectivity, particularly in conference rooms and throughout the office. The position requires someone who excels in problem-solving and can work efficiently under pressure. While the advert does not specify a required level of experience or qualifications, a strong background in IT support is implied. The role involves sharing responsibilities for Sierra's global IT helpdesk queue, indicating a collaborative environment. This position is suited for individuals who thrive in an in-person setting and enjoy hands-on technical work. Sierra values trust, customer focus, craftsmanship, intensity, and family, which are integral to their company culture.