Front Office Trading Support - Fixed Income

Location: NYC (Hybrid – at least 4 days onsite/week) Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (Talan is a French Company). We do not support or transfer other visa types (e.g., H-1B, OPT, etc). Position Overview We are seeking a Front Office Trade Support to provide production and application support for a suite of critical Fixed Income trading applications. This role is highly visible within the Front Office, requiring close interaction with traders, development teams, and technology support to ensure the stability, availability, and performance of trading systems. The successful candidate will thrive in a fast-paced environment, possess strong problem-solving skills, and be comfortable supporting business-critical applications. Key Responsibilities Monitor the health and availability of Front Office trading applications, ensuring services are running efficiently and resolving issues promptly Provide day-to-day support to traders, responding to application-related questions and troubleshooting production issues Perform application releases and deployments in coordination with development teams Investigate, diagnose, and escalate production incidents as needed to minimize business impact Collaborate with development, infrastructure, and business stakeholders to ensure system stability and continuous improvement Maintain operational procedures and support documentation Collaborate with development and global support teams across New York, Montreal, London, and Paris. Supported Applications Zeus – Bond pricing platform used by Fixed Income traders Pegasus – Reporting platform supporting Front Office activities Bond RFQ – Electronic Request-for-Quote platform enabling traders to respond to client RFQs received through Bloomberg (BBG), MarketAxess, Trumid, and Tradeweb Iris – Pricing platform for CDS and CDX products Tradebox – Captures executed market orders and routes them to the booking platform, Xone Preferred Qualifications Experience with Bash scripting Working knowledge of SQL Understanding of Fixed Income products and trading workflows #LI-KC Bachelor’s degree in Computer Science, Engineering, Finance, Quantitative Finance, or a related field. At least 3 years of experience in application support, production support, or a similar role. Previous exposure to a Front Office or financial markets environment. Experience supporting traders, sales teams, or business users. Good knowledge of Unix/Linux and SQL. Bash or shell scripting knowledge is a plus but not mandatory. Knowledge of Fixed Income products, including bonds, CDS, and CDX, is preferred. Understanding of pricing, risk calculations, or electronic trading workflows is a plus. Strong analytical, troubleshooting, and communication skills. Ability to prioritize multiple tasks and remain effective under pressure. Autonomous, client-focused, proactive, and team-oriented. Company’s Benefits At Talan, we invest in our employees' well-being and empower them with benefits, including: 💵 Salary between USD $80,000 - US$120,000. We do not offer bonuses. 💸401(k) retirement plan with company matching 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out) 📴8 paid holidays + 5 sick days + 2 personal days per year ❤️‍🩹Company health, dental, and vision insurance plans + FSA 🦺Voluntary STD and LTD 🚍 Commuter/transit benefits All your information will be kept confidential according to EEO guidelines.