Front Office Agent

The Alexander Yerevan Hotel is seeking a Front Office Agent to enhance the guest experience during their arrival and departure. This role involves managing check-in and check-out processes, addressing guest inquiries, and handling key management, all while adhering to hotel standards. The agent will also be responsible for resolving guest complaints, ensuring satisfaction, and maintaining accurate records. Additionally, the position requires coordination with housekeeping and other departments to ensure rooms are properly set up and available. Candidates should hold a Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field, along with at least one year of relevant experience. Strong problem-solving and multitasking abilities are essential, as is the capacity to work effectively under pressure. Proficiency in Armenian, Russian, and English is required, along with excellent communication and customer service skills. This full-time position is ideal for individuals who thrive in a dynamic environment and are committed to providing exceptional service.