Senior Support Engineer

Town Web is seeking a Senior Support Engineer to join their Client Success team in a fully remote position, primarily working during Central US hours. The role involves enhancing the quality of support provided to municipal clerks and their teams, ensuring that client issues are resolved comprehensively and efficiently. Daily tasks include diagnosing technical problems, collaborating closely with developers, and creating clear documentation to improve both the support process and the product itself. Candidates should possess strong problem-solving skills and a technical background, as the position requires identifying issues within various software components. The ideal applicant will have experience in customer support, particularly in a technical environment, and should be comfortable engaging with clients to build trust and rapport. This role is suited for individuals who thrive on delivering exceptional service and are willing to invest time in resolving complex issues, rather than simply closing tickets. Town Web welcomes applicants from the United States, Canada, the United Kingdom, and Ireland.