Billing Operations Analyst 1

Twilio is seeking a Billing Operations Analyst to join their remote team based in Mexico. In this role, the analyst will manage the Revenue Team's external customer email, addressing inquiries promptly and assisting customers with onboarding to Twilio's internal billing system and Financial ERP systems. The ideal candidate should possess strong communication skills, both written and verbal, and be able to advocate for their position while fostering collaboration. A keen eye for detail and a commitment to excellent customer service are essential, as the role involves streamlining processes and ensuring project completion in a fast-paced environment. While the position is primarily remote, there may be occasional in-person requirements for team gatherings or customer meetings. The role is suited for individuals who are passionate about billing and pricing from a business perspective, rather than solely financial. Candidates should demonstrate a proactive approach and a dedication to delivering results.