Customer Success Executive - Vermont

Unite Us is seeking a Customer Success Executive to manage retention and growth for a portfolio of high-value accounts. In this role, you will independently build and maintain relationships with various stakeholders, including executives, and develop strategies that drive measurable outcomes. Your responsibilities will include designing solutions for complex customer needs, translating these into actionable feedback, and addressing cross-functional challenges. You will also be tasked with leading retention strategies for complex accounts and driving renewals and expansions to position Unite Us as a key partner. The role requires strong relationship management skills and the ability to synthesize data into compelling narratives for executive presentations. This position is fully remote, allowing for high autonomy in your work. The ideal candidate will have experience in customer success or account management, particularly with complex accounts, and should be adept at influencing stakeholders and aligning strategies with customer priorities. This role is suited for individuals who thrive in dynamic environments and are skilled in strategic planning and execution.