VP of Customer Success, AMER

UpGuard is seeking a Vice President of Customer Success for the Americas, a remote full-time position. The role involves leading and scaling the Customer Success organization in the region, which includes managing two Customer Success Managers and a Digital Customer Success Manager, along with their teams of Customer Success Managers. The VP will be responsible for developing the operating model to support the company's growth towards $100M+ ARR and will work closely with the AMER Account Management leader. Key responsibilities include overseeing the customer success capacity model, which encompasses book sizing, segmentation, and coverage ratios, as well as building a hiring strategy. Candidates should have experience in scaling a Customer Success organization during a similar growth phase and should have implemented a customer maturity framework and value-based executive business review program. This position is ideal for a leader with a strong background in customer success who is ready to drive significant growth and enhance customer retention in a dynamic environment.