Associate

Virtusa is seeking an Associate to join their team in Colombo, Sri Lanka. The role involves responding to customer inquiries and incidents with professionalism and empathy, while efficiently managing routine tasks to meet service levels. The Associate will need to escalate complex issues when necessary and ensure they are resolved, all while adhering to regulatory standards and internal procedures. Accurate documentation of interactions and outcomes in service systems is also a key responsibility. Candidates should have experience in customer service, ideally within a regulated sector such as financial services or insurance. Strong communication skills in English, both written and verbal, are essential for this position. The ability to handle multiple tasks and priorities effectively is important, as is maintaining composure during customer incidents or complaints. This role is well-suited for individuals who thrive in a dynamic environment and possess the necessary skills to manage customer interactions professionally. The specific employment type has not been stated in the advert.