Customer Service Representative — Sacramento, CA

Vortex Doors is looking for a Customer Service Representative to join their team in Sacramento, CA. In this role, you will be the initial contact for customers, assisting them through phone and email communication. Daily tasks include addressing inquiries, providing information, and resolving issues while ensuring a positive experience. You will need to identify customer needs, offer solutions, and schedule services, as well as maintain accurate records of interactions in the customer management system. The position also involves dispatching personnel and vehicles based on customer requests. Familiarity with the company's products and services is essential for providing accurate information. The role requires working in the office during regular business hours, specifically from 7:00 AM to 5:30 PM, Monday through Friday. Candidates should be comfortable operating standard office equipment and have the ability to walk short distances and sit for extended periods. This position is suitable for individuals who are dedicated to customer service and enjoy problem-solving in a collaborative environment.