IT Support Technician (6-month Contract)

Workleap, a Montreal-based tech company, is seeking an IT Support Technician for a six-month contract, with the position being fully remote. In this role, you will provide essential support to employees by addressing a variety of technical requests, including access management and endpoint administration. Your daily tasks will involve solving technical issues, documenting solutions for team benefit, and proposing improvements to processes and tools. Familiarity with AI tools, such as Claude and Slack automations, will be beneficial for enhancing efficiency in request resolution. The position requires a proactive approach to managing access and SaaS tools, ensuring that new hires are equipped from day one and that security is maintained. You will also be responsible for maintaining the device fleet, including rotation and inventory management. This role is ideal for individuals who thrive in fast-paced environments and enjoy tackling challenging problems while contributing to a positive employee experience. The job does not specify required qualifications or language skills.