Service Quality Monitoring Coordinator

Ameriabank CJSC is seeking a Service Quality Monitoring Coordinator to join their team in Yerevan. The role involves ensuring high standards of client service and adherence to business ethics within the financial institution. Candidates should possess a university degree in Management, Finance, or Social Sciences, along with at least one year of relevant experience in a financial setting. Proficiency in Armenian, Russian, and English is essential, as strong communication skills are crucial for this position. A solid understanding of customer service principles and etiquette is also required. While a driving license and personal vehicle are advantageous, they are not mandatory. The position is likely office-based, and only those who meet the qualifications will be invited for an interview. This role is suitable for individuals who are detail-oriented and have a passion for enhancing service quality in a banking environment.