Mid-Market Customer Success Manager - Americas

Ashby is seeking a Mid-Market Customer Success Manager for their remote team in the Americas. In this role, the successful candidate will engage with mid-market and growth-stage organizations to enhance customer experience. Daily responsibilities include driving product adoption, providing strategic guidance, conducting training sessions, and identifying opportunities for customers to maximize the value of Ashby's platform. The position requires a strong background in Customer Success within the B2B SaaS sector, with a minimum of two years of experience managing a portfolio of around 60 mid-market customers, totaling over $1.5 million in annual recurring revenue. Candidates should be adept at building relationships with various stakeholders and balancing proactive engagement across their customer base. Collaboration with cross-functional teams such as Sales, Marketing, and Product is essential. This role is ideal for individuals who enjoy fostering partnerships and helping clients achieve measurable success throughout their journey with the company.