Mid-Market Implementation Specialist - Americas

Ashby is seeking a Mid-Market Implementation Specialist to join their remote Professional Services team within Customer Success. In this role, you will manage the complete implementation process for Ashby’s solutions, focusing on Mid-Market and smaller enterprise customers. You will handle approximately 15 active implementations simultaneously, each lasting between four to eight weeks, ensuring a smooth customer experience and quick realization of value from the product. The position requires extensive experience in leading implementation and onboarding projects within high-growth B2B SaaS environments, including defining project scope, aligning stakeholders, and delivering results. Familiarity with complex SaaS systems, analytics, and relational data is essential, while knowledge of Ashby’s platform is advantageous. The role is suited for individuals who excel in remote work settings and are capable of keeping teams on track to meet project milestones. Occasional travel for customer engagements may be required, but it will be less than 10% of the time. This position is ideal for someone passionate about improving customer experiences and implementing effective solutions.