Customer Support Supervisor

Buildern, a leading Construction Management Platform, is seeking a Customer Support Supervisor to enhance their Customer Support team in Yerevan, Armenia. This role involves overseeing daily operations, ensuring that customer inquiries via live chat, email, and calls are resolved promptly and effectively. The supervisor will manage a team of Customer Support Specialists, providing coaching and mentorship to improve performance and foster a collaborative team culture. Key responsibilities include conducting performance evaluations, managing schedules, and leading the hiring and training of new staff to ensure they acquire strong product knowledge and technical skills. The ideal candidate should possess strong people management abilities, technical expertise, and a customer-focused approach. They will also be tasked with monitoring and improving support metrics such as response and resolution times, as well as customer satisfaction levels. While the advert does not specify the employment type, the role is suited for individuals who thrive in a fast-paced environment and are committed to delivering high-quality customer service.