Client Service Analyst - P2P

Bybit is seeking a Client Service Analyst for its P2P market, a fully remote position. The role involves mediating customer disputes, focusing on risk mitigation, and ensuring a high-quality customer service experience. Daily tasks include investigating and analyzing customer transactions to detect suspicious activities, collaborating with Risk and Compliance teams on flagged accounts, and managing inquiries and complaints from clients. Candidates should be well-versed in the company's platform and stay updated on market conditions. While the advert does not specify required qualifications or experience, it emphasizes the need for strong analytical skills and a proactive approach to problem-solving. The position is suitable for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service. Fluency in English is implied, given the global nature of the company and its clientele.