Customer Experience Manager

Cisco is seeking a Customer Experience Manager in Sydney, Australia, to enhance customer engagement and retention through effective management of software and service adoption. The role involves collaborating with sales and renewals teams to identify and mitigate risks throughout the customer journey, ensuring alignment with customer objectives. Key responsibilities include developing strong relationships with customer stakeholders, advocating for their needs within Cisco, and providing insights to product teams for development and enhancements. The position requires expertise in utilizing AI and automation tools to analyze customer environments and improve operational efficiency. Candidates should possess experience in managing financials related to services revenue and margin, as well as the ability to partner with various teams to create strategic plans that drive customer value. The role is suited for individuals with strong communication skills and a background in customer success or technology management. The specific employment type is not mentioned, leaving the working arrangement open.