Customer Support Specialist

Mercury is seeking a Customer Support Specialist to join their remote team, supporting a growing base of over 300,000 startups and small businesses. In this role, you will engage with users through chat, email, and phone, addressing their inquiries and assisting with account-related requests such as application processing and card disputes. A deep understanding of Mercury's product and the complexities of the U.S. financial system is essential, as you will need to provide effective solutions to user challenges while maintaining a compassionate and empathetic approach. You will also collaborate with the engineering team to identify and resolve bugs, communicate user needs to partner banks, and contribute to the creation of help articles and FAQs. The position requires proficiency in internal tools and a proactive mindset to enhance efficiency in your work processes. This role is ideal for individuals who excel in problem-solving and possess strong communication skills, making it suitable for those who thrive in a dynamic, customer-focused environment. The position is full-time and fully remote within the United States.