Mid Market Onboarding Coach

Cloudbeds is seeking a Mid Market Onboarding Coach to support mid-market customers in enhancing their hospitality operations through the Cloudbeds platform. In this role, you will manage the onboarding process, acting as a trusted advisor during implementation, training, and launch phases. Your responsibilities will include guiding customers in setting up and optimizing the platform while leveraging your hospitality operations experience to streamline their processes. The ideal candidate will possess a blend of hospitality knowledge and technical skills, ensuring clients quickly realize the value of the software. This position is fully remote, allowing you to work from anywhere while collaborating with a diverse team of former hoteliers and customer experience professionals. The role is suited for individuals who embody a caring approach to customer service, prioritizing personalized interactions and understanding the nuances of hospitality. While specific qualifications or years of experience are not mentioned, a background in hospitality is essential for success in this position.