Senior Customer Support Engineer

Collibra is looking for a Senior Customer Support Engineer to join their remote Support Engineering team. In this role, the engineer will manage customer and partner communications to resolve support tickets, determine if issues are bugs or feature requests, and ensure resolutions align with service level agreements. Responsibilities also include replicating bugs, mentoring junior engineers, tracking ticket escalations, and maintaining records in Zendesk. The position requires hands-on experience with Linux, relational and non-relational databases like MySQL and PostgreSQL, and troubleshooting web applications. Familiarity with Java, REST API, and SSL, SSO, and LDAP certificates is essential. Candidates should have 3-5 years of experience in a customer-facing role, preferably in a SaaS environment, and a Bachelor’s degree in Computer Science or a related field. Proficiency in using AI tools to address business challenges is also required. This role is suited for individuals who are customer-focused and eager to learn new technologies.