Customer Support Team Leader

Community Phone is seeking a Customer Support Team Leader for its B2C Voice team in Egypt. In this role, you will oversee your team's performance metrics, including customer satisfaction and retention, while providing coaching and support to enhance their skills. Daily tasks involve monitoring performance dashboards, conducting one-on-one meetings, and developing improvement plans for team members. You will also engage directly with customers for about ten percent of your time to better understand their needs and identify areas for improvement. The position requires strong leadership abilities, performance management skills, and a knack for data analysis, along with effective cross-functional collaboration. While the advert does not specify required qualifications or experience, it emphasizes the importance of maintaining high team morale and recognizing individual contributions. The role is likely suited for someone with a background in customer support or team management. The working arrangement details are not provided, but the focus is on fostering a supportive and productive team environment.