Email Deliverability Specialist

Customer.io is seeking an Email Deliverability Specialist to enhance their deliverability program within the Technical Support team. In this role, you will assist customers in resolving email sending issues, provide guidance on best practices, and navigate the evolving email ecosystem. Daily tasks involve collaborating with Customer Success, Technical Support, and Engineering teams, taking customer calls, and addressing complex technical cases. You will also contribute to documentation and training based on insights gained from customer interactions. The ideal candidate should possess strong empathy and curiosity, enabling them to engage with customers effectively, especially in challenging situations. Clarity in communication is essential, as you will need to simplify complex technical concepts for various stakeholders. A collaborative mindset is crucial, as the role emphasizes shared goals across departments. The position is fully remote, making it suitable for individuals who thrive in a flexible work environment and are committed to continuous learning and improvement in processes.