Email Deliverability Specialist

Customer.io is seeking an Email Deliverability Specialist to enhance their deliverability program within the Technical Support team. In this remote, full-time role, the specialist will assist customers in resolving email sending issues, provide guidance on best practices, and navigate the evolving email ecosystem. Daily tasks involve diagnosing problems, collaborating with Customer Success and Engineering teams, and transforming insights from customer interactions into documentation and improved processes. The ideal candidate should possess strong communication skills to simplify complex technical concepts and demonstrate empathy and curiosity when engaging with customers. A collaborative mindset is essential, as the role requires building partnerships across various departments to achieve shared customer outcomes. The position is suited for individuals who enjoy analyzing and improving workflows while being comfortable with both technical details and direct customer conversations. This role is open to candidates with relevant experience in email deliverability or technical support, and it emphasizes continuous learning and a proactive approach to problem-solving.